Privacy Policy
Privacy Policy – Lakshmi Ceraamics
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1. Information We Collect
We collect only the information necessary to serve you better:
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Contact Details – name, email address, phone number and any message you submit through our inquiry forms, WhatsApp or phone calls.
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Product Interests – your selected categories (e.g., floor tiles, wall tiles, sanitaryware, bath fittings, doors/windows, appliances) so we can route your inquiry to the correct department.
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Location / Store Preference – when you choose a city or showroom location on our forms or store locator, we collect that information to direct you to the nearest branch.
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Transactional Information – details of your purchases, delivery addresses, and after-sales requests if you buy from us.
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Website Usage Data – IP address, browser type, pages visited, time spent, device type, and other analytics data automatically collected via tools such as Google Analytics to improve our website.
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2. How We Use Your Information
Your information is used for:
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Responding to Inquiries – to answer your questions about our wide range of products, promotions and services.
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Order Processing & Delivery – to fulfill orders, arrange deliveries, installations or returns.
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Routing to Nearest Branch – to direct your inquiry to the correct store or sales representative.
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Product Updates & Offers – to send you updates or promotional messages by email, SMS or WhatsApp, only if you have opted in.
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Website Improvement – to understand visitor behaviour and enhance our website content, navigation and product displays.
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Legal Obligations – to comply with legal or regulatory requirements and resolve disputes.
We do not use your data for any purpose unrelated to our business without your consent.
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3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only with:-
Trusted Service Providers – delivery agents, installation teams, or payment processors strictly to complete your orders.
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Affiliated Branches / Sales Representatives – to respond to your inquiries from the branch closest to you.
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Legal & Regulatory Authorities – if required to comply with a legal obligation or protect our rights.
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Business Transfers – in the event of a merger or acquisition, your data may be transferred under the same privacy commitments.
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4. Data Security & Retention
We use administrative, technical and physical safeguards to protect your personal information from unauthorised access, alteration or disclosure. Only authorised staff who need the data to perform their duties have access to it.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, it is securely deleted or anonymised.
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5. Cookies & Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to:
Remember your preferences and improve your browsing experience.
Analyse traffic and usage patterns to improve our services.
Deliver relevant content or advertisements where applicable.
You may disable cookies in your browser settings, but this may affect certain features of the website.
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6. WhatsApp & Third-Party Links
If you choose to contact us via WhatsApp, your messages are handled according to WhatsApp’s own privacy policy as well as ours.
Our website may also contain links to third-party websites (brands, partners, manufacturers). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
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7. Your Rights
You have the right to:
Request access to the personal information we hold about you.
Ask us to correct or delete your personal information.
Withdraw consent for promotional communications at any time (use the unsubscribe link in our emails or contact us directly).
Ask how your data is processed or stored.
To exercise any of these rights, please contact us using the details below.
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8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page regularly.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:
Lakshmi Ceraamics
21,22 Cowley Brown Road,
R.S. Puram, Coimbatore - 641002Email: info@lakshmiceramics.in
Phone: 0422 4336565 / 1800 123 556677We will respond promptly and do our best to resolve your concerns.
Whatsapp Chatx
Hi! Click one of our representatives below to chat on WhatsApp or send us email to info@lakshmiceramics.in
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Mr. Ram S +91 96551 70955 |
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Mr. Martin +91 78688 86655 |